You can find answers to some common questions about Nucor Buildings Group and the SteelStore below. Choose a topic to narrow your search for information:
Shipping
Q:
How is my method of shipment determined?
A:
Method of shipment is determined by looking at the size, type, weight and quantity of the materials and deciding with the customer what the best options are for a safe and economical delivery. Certain restrictions apply when shipping panels, translucent panels, and large quantities of trim or structural items and this may limit the number of shipping options available.
Q:
Does someone call me to schedule my delivery?…on what types of orders?
A:
Our shipping department calls to schedule deliveries on orders using flatbed carriers, both full truck and hotshot. They also call to schedule times for customers to pick up materials at a NBG location. The shipping department may assist in scheduling direct shipments from the vendor location. No call is made to schedule orders using the UPS/FedEx or common carrier type shipments but a tracking number will be provided on those orders.
Q:
What are my delivery options if I have no one on my jobsite?
A:
Delivery can be made if no one is on the jobsite provided that the Component Representative and/or shipping department has this information in advance and can provide notification of the pending delivery. In the event that a common carrier or UPS delivery is being requested, we would recommend using an alternate address where someone would be available to accept delivery. For those customers who do not want to use an alternate address, you will be able to use your tracking information that we provide to narrow down the time of delivery and plan accordingly to have someone on-site at time of delivery.
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Order process
Q:
What is the process once my order is accepted and released to the shop?
A:
Once received, your order will be double-checked by your component representative to verify that all information is complete and correct. Your order will be given the appropriate dates for completion and delivery schedule and will then be routed through our internal processing system to our shop, shipping and accounting departments. You will then receive a confirmation with pertinent information related to your order.
Q:
What are your lead times for orders?
A:
The lead-time for standard components is FIVE business days. Lead-times may be extended on larger orders, orders with special colors, and during plant shutdowns or holiday weeks. Your Component Representative will contact you directly should your order require a lead-time that is beyond our standard and they will work with you to find a schedule to meet your needs.
Q:
What are my lead-times if I need a special color?
A:
Special color coils have typical lead-times of 4 to 8 weeks depending on the color, quantity of material, and run schedule at the vendor location. This time will be in addition to the standard fabrication time at your NBG location. Please consult your Components Representative for further information.
Q:
What if I need to make changes once my order has been accepted?
A:
Changes or cancellations are not allowed after a signed order has been received and processed to the Nucor shop. On occasion, an exception may be made if changing an address or changing the shipment method. Changes will be looked at on a per order basis and if allowed, additional freight charges or fees may apply. Requests for additional parts would require a separate component order.
Q:
How long does a quote take?
A:
Most quotes can be completed the same day provided that complete and accurate information is provided to the Components Representative when the request is made. Larger quotes or quotes requiring that Nucor assist in creating a parts list will require extra time.
Q:
I have a building order; can I order components to ship with my building?
A:
Yes, component orders can ship with building orders provided that there is enough space on the truck to safely accommodate the new order. Our production team must have at least the standard posted lead-time to complete the component order prior to the scheduled building delivery date. If there is not enough lead-time to produce the material before the scheduled date, the customer may be offered the option to move the delivery out to meet the schedule required for the component order. This would need to be coordinated and approved by our shipping department.
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Charges/Prices
Q:
What are bundling charges for?
A:
These are charges for the materials used in our plant to safely and securely package component parts for shipment. These items include trim crates in 10’ and 20’ lengths, pallets, steel crates, panel bundles, panel crates, and strapping.
Q:
What are my payment options?
A:
NBG currently accepts payments via Credit/Debit card, Cashier’s Check, Money Order or Wire Transfer. We may also offer the use of a Company Check with approval from our Controller. Cash payments may only be made on Customer Pickup orders at the plant and should be made at the front office prior to going to the shipping department for loading.
Q:
Can I price components without an account?
A:
No. You must create an account on the SteelStore website to see the online component pricing or contact your Components Representative for direct pricing from the plant.
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Return policy
Q:
If I order the wrong material, can I return it?
A:
NBG, on occasion will allow returns on small quantities of warehouse parts such as fasteners or nuts and bolts. This must be done with prior approval of a Components or Quality Service Representative. These items must be returned at the customer’s expense and must be returned in “like new” condition including the packaging. NBG does not accept returns on fabricated parts such as panels, trims, or purlins.
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Site Usage
Q:
How do I create a new Component Order?
A:
From the Order Pad (the bar at the bottom of SteelStore) click on the Create New Order button. SteelStore will then prompt you to enter the component order name. Once a component order is created the Order page will be loaded where you can define more information such as the jobsite and shipping addresses. The jobsite zip code is required to be able to see pricing when browsing parts. You can then browse parts to add to the order.
Q:
What do I do if I can't remember my password?
A:
Visit www.nucorsteelstore.com. Click on the Login link and then click on the Reset Password button. Enter your email address and then click on the Reset Password button. Open up your email program and check your email. You should have an email with your new password. Copy the new password out of the email and visit www.nucorsteelstore.com. Click on the Login link and enter your username and paste your new password to login. It is recommended that you change your password by going into the Manage My Account button once logged in.
Q:
How do I reset my password?
A:
Visit www.nucorsteelstore.com and click on the Login link. Enter your username and password to login. Click on the Manage My Account button to edit account settings. Enter your current password and then enter your new password. Click the Change Password button.
Q:
How do I manage my account including notifications?
A:
Visit www.nucorsteelstore.com and click on the Login link. Enter your username and password to login. Click on the Manage My Account button to edit account settings. From here you can edit various information about your account including notification management. Note, if you change your e-mail address your username to SteelStore will be updated to your new e-mail address. Click on the Save Changes button to commit the changes.
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